Our Return & Exchanges Policy:
In the event that your purchase doesn’t meet your exact standards, we graciously accommodate returns within a span of 30 days from the date of delivery.

To facilitate this process, we kindly request that the items remain in their pristine, unworn condition, complete with all original tags intact. While we take immense pride in our bespoke creations, please understand that custom-made and altered items are regrettably exempt from the return provision.

For an in-depth understanding of our policies and to initiate a return with finesse, please download our Returns Policy Doc in the begining of this page.

Please don’t hesitate to reach out to our dedicated customer support for any assistance you may need.

If something wrong or do you have doubts? You can return or exchange unworn, unaltered products within 30 days of delivery – free of charge, of course. Return online at www.gentlemano.com/return by logging in with your order Information…

To initiate a return, please follow these steps:

1. Contact our customer support team within 30 days of purchase.

2. Provide your order details and reason of the return.

3. Our team will guide you through the return process, including shipping instructions and any necessary documentation. We strive to make the return experience as seamless as possible for our valued customers.

You can conveniently arrange an exchange through your customer account: Just select the order and the items for which there is a specific reason for exchange.

Rest assured, our team will carefully review your reason, and an exchange will only be possible once the desired item is back in stock.

Returns for custom-made orders highlight the distinctive character of each piece in our luxury gentlemano custom wear collection. Meticulously crafted to your specifications, these creations boast a perfect fit and intricate detailing.

Due to this personalized approach, returns can be nuanced. If adjustments are necessary, our team is dedicated to ensuring your complete satisfaction. In cases of errors on our part, we take full responsibility for remake costs.

For more information or questions, please contact our customer support team, always at your service.

Returning Made Easy: Choose between two options.

Register your return digitally via your online account for swift processing. Or, download and include a physical form in your package.

Your choice, your convenience.

Digital Option:
For a seamless experience, follow these steps:

1. log in to your online account and access the ‘Returns’ section.

2. Follow the simple steps to register your return digitally. This method ensures accurate tracking and a faster processing time.

Traditional Option:
If you prefer a physical return form, foloow these steps:

1. Download the Returns form in the beginning of this page.

2. Fill out the necessary details and include it in your return package.

Whichever method you choose, rest assured that your return will be processed efficiently.

Our goal is to make your experience hassle-free and tailored to your preferences.

If you have any questions, our customer support team is ready to assist you.

Please note that if you’re returning a luxury clothing item without a specific reason, return shipping costs may apply.

Kindly review our Return & Exchange Policy for detailed information on this. We’re here to ensure your experience remains transparent and satisfactory.

For returns within Switzerland or Europe, we offer the convenience of using DHL as your carrier. Rest assured, we’ll provide you with a return shipping sticker for a smooth and effortless process.

If you’re returning from outside these regions, please contact our customer support for guidance on the most suitable carrier option.

Returns for custom-made orders highlight the distinctive character of each piece in our luxury gentlemano custom wear collection. Meticulously crafted to your specifications, these creations boast a perfect fit and intricate detailing. Due to this personalized approach, returns can be nuanced. If adjustments are necessary, our team is dedicated to ensuring your complete satisfaction. In cases of errors on our part, we take full responsibility for remake costs. For more information or questions, please contact our customer support team, always at your service.

We’ll send out your new item(s) as soon as we’ve received and processed your return with care and attention.

Experience the convenience of arranging a DHL pickup seamlessly through your Gentlemano customer account. Should you wish to refine an existing return arrangement, we extend a personalized invitation to connect with our customer service.

DHL pickups are traditionally scheduled between 09:00 – 17:00 hours, subject to regional variations. Regrettably, we are presently unable to accommodate precise appointment times for pickups, as we strive to maintain efficiency while serving our esteemed clientele.

Kindly reach out to our customer service at returns@gentlemano.shop to track your return. Moreover, expect weekly updates from us regarding the progress of the delivery, as well as the production process of your luxury custom made order.