Frequently asked questions

Please note that we do not deliver to P.O. boxes, forwarding addresses, or courier pick-up locations. Our deliveries are exclusively made to residential and business addresses.

GENTLEMANO provides global delivery services, partnering with premier courier services. For details, please refer to “Shipping & Delivery.”

Your selected items will be securely delivered by reputable shipping companies. After dispatch, you will automatically receive an email with a tracking number to monitor the status and exact location of your package around the clock.

For tracking your order, please contact our customer service at ‘‘ Additionally, anticipate weekly updates from us, providing insights into the progress of the delivery and the production process of your exquisite custom-made order. Our customer service is at your disposal for any clarifications.

We accept Visa, MasterCard, American Express, and PayPal for all countries.
Additionally, we provide various local payment methods in many countries, such as TWINT in Switzerland.

Simply click on “Size Guide” on each product page. We provide the dimensions for each product there, allowing you to compare them with your body measurements. If an item runs smaller or larger, it will be indicated under “Description” on each product page.

You can check the availability of a product on our website. If you cannot select the desired size on the product page, that size may currently be out of stock. For specific inquiries about availability or assistance, please feel free to contact our customer service via email or phone. GENTLEMANO does not maintain waiting lists; when additional sizes become available, they will be promptly displayed on the webshop.

Creating a GENTLEMANO account comes with several advantages:

Order Tracking: With your account, you can easily check the status of your current orders and access your entire order history.

Returns and Exchanges: Through your account, you can initiate returns or exchanges effortlessly, streamlining the process for you.

Faster Checkout: Your address and payment information are securely stored, expediting the checkout process for future purchases.

Saved Size Information: Your individual size details are also stored, ensuring that you get the right fit in your future orders.

Creating a GENTLEMANO account not only enhances user-friendliness but also enables a more personalized and efficient shopping experience.

If you have forgotten your password, you can change it by clicking ‘Forgot Password?’ and follow the instructions.

For security reasons, we cannot send you your password via email. If you continue to have difficulties accessing your account, please contact our customer service at ‘